20 Physician Feedback Analysis
20.1 Introduction
This report analyzes 352 feedback entries submitted by pathologists regarding digital pathology issues from 2022 to 2025. This “Voice of the Customer” data provides critical insights into the real-world friction points of the workflow.
20.2 Issue Categories
What are the most common complaints?
Pathologist Note: - Image Transfer Errors (e.g., “Cannot find image in Sectra”) are the top complaint, indicating an IT/Integration bottleneck rather than a scanner hardware failure. - Blurry Images remain a persistent quality issue, requiring better pre-analytical QC or scanner focus point optimization.
20.3 Trend Analysis
Is the system getting better or worse?
20.3.1 Issues by Year
| Top Issues by Year | |
| issue_category_en | n |
|---|---|
| 2022 | |
| Device Error | 2 |
| Other | 1 |
| Yanlış Lam Taraması | 1 |
| 2023 | |
| Other | 32 |
| Device Error | 11 |
| Blurry/Focus Issue | 6 |
| 2024 | |
| Other | 44 |
| Blurry/Focus Issue | 22 |
| Uncategorized | 17 |
| 2025 | |
| Image Transfer Error | 63 |
| Uncategorized | 35 |
| Blurry/Focus Issue | 34 |
20.4 Detailed Breakdown
20.4.1 Reporting Pathologists
Who is reporting the most issues? (Top 5)
| Top Reporters | |
| reporter | n |
|---|---|
| Turkan Atasever Rezanko | 68 |
| Semsi Yildiz | 49 |
| Murat Oktay | 47 |
| Gulen Bulbul Dogusoy | 35 |
| Pinar Sobucovali | 25 |
20.5 Recommendations
Based on the feedback analysis: 1. IT Infrastructure: Prioritize fixing the “Image Transfer” bottleneck. 2. Focus Optimization: 15-20% of complaints are focus-related. Consider “Standardized Loading” protocols to reduce focus failures. 3. User Training: A significant number of reports are “Uncategorized” or “Other”, suggesting a need for better issue reporting templates.